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Product Basics

What is the material of the Metabolic Reset Patch?

We use a premium, medical-grade non-woven fabric that is ultra-thin, breathable, and water-resistant. It is designed with a hypoallergenic pressure-sensitive adhesive that bonds firmly to the skin for 8-12 hours without causing irritation or leaving a sticky residue.

Is the patch safe for daily use?

Absolutely. Our patches are formulated with 100% natural botanicals and are free from harsh chemicals, synthetic stimulants, or laxatives. The adhesive is medical-grade and hypoallergenic. However, as with any topical product, we recommend a patch test on a small area of skin if you have a history of extreme sensitivity.

What should I feel when wearing the patch?

Most users experience a gentle, localized warming sensation in the abdominal area. This is the "Thermal Igniter" effect of the Mugwort (Artemisia) working to stimulate micro-circulation. It is not painful; rather, it feels like a comforting, steady heat that indicates the active ingredients are being absorbed.

Why is the patch shaped like this? (The "M" or Butterfly Shape)

Our signature ergonomic shape is specifically designed to fit the natural contours of the human abdomen. It ensures maximum surface contact with the navel (the primary absorption point) and the surrounding lymphatic areas, while allowing for full range of motion so it won't peel off during your daily activities.

Can I wear the patch while I sleep?

Yes, in fact, we highly recommend it! During sleep, your body enters its natural detoxification and repair cycle. Wearing the patch for 8-12 hours overnight allows the ingredients to work synergistically with your resting metabolism, helping you wake up feeling less bloated and more "light."

How is this different from oral slimming supplements?

Oral supplements must pass through the harsh environment of the stomach, where much of their potency is destroyed by stomach acid. Our Transdermal Technology bypasses the digestive system entirely, delivering active herbal essences directly into the bloodstream through the skin for consistent, high-bioavailability absorption.

Is there a specific scent to the patch?
The patch has a subtle, earthy herbal aroma primarily from the natural Mugwort and Lavender Essence. It is clean and natural, not overpowering. Once applied and covered by clothing, the scent is virtually undetectable to others.

Shipping & Delivery

Do you ship internationally?

Yes, we offer worldwide shipping.
Your available shipping options will be shown at checkout.

What are the estimated delivery times?

Typical delivery timeframes:

  • US : 7–10 business days

Shipping time may vary during holidays or peak seasons

How can I track my order?

You will receive a tracking number by email once your order is shipped.
Click the tracking link to view real-time updates on your package.

My tracking is not updating — what should I do?

Tracking systems sometimes take 24–48 hours to update.
If there’s no change after 2–3 days, contact our support team and we’ll assist.

What should I do if my package is delayed?

Delays may occur due to customs, weather, or high shipping volume.
If your package is significantly delayed, reach out to us and we’ll contact the carrier or arrange a solution.

Order & Payment

What payment methods do you accept?

We accept major payment methods including:

  • Credit/Debit Cards

  • PayPal

  • Secure checkout options provided at payment page

Can I change or cancel my order after placing it?

Orders can only be changed or canceled within a short time frame before shipping.
If you need adjustments, contact us as soon as possible.
Once shipped, changes are no longer possible.

Why was my payment declined?

Common reasons include:

  • Incorrect billing details

  • Insufficient funds

  • Bank security blocks
    Try another payment method or contact your bank for verification.

How do I use a discount code?

Enter your discount code in the promo/code box during checkout.
Make sure the code hasn’t expired and meets the minimum purchase requirements.

Returns, Refunds & Issues

What is your return policy?

Unopened products may be eligible for returns within the allowed timeframe.
Due to hygiene and safety, opened products cannot be returned.
Please check our Refund Policy for full details.

Can I return an opened product?

For health and hygiene reasons, we cannot accept returns on opened or used products.

What if my order arrives damaged or leaking?

Please contact us within 48 hours with photos of the issue.
We will arrange a replacement or another suitable solution.

What if I receive the wrong item?

If you receive an incorrect product, contact us immediately with your order details.
We’ll send the correct item or assist with a replacement.

When will I receive my refund?

Refunds are processed once we confirm the returned item is received and inspected.
Depending on your payment method, it may take 3–7 business days for the amount to appear in your account.

Customer Support

How do I contact your customer service?

You can reach us through the Contact Us page or by emailing our support team.
We’re here to help with orders, color advice, or product questions.

How quickly will I get a reply?

Our team typically responds within 24 hours on business days.
During peak seasons, response times may be slightly longer.